E-book
Getting started in six sigma [electronic resource] / Michael C. Thomsett.
The basics behind the Six Sigma quality control technique Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex.
Record details
- ISBN: 0471706051 (electronic bk. : Adobe Reader)
- ISBN: 9780471706052 (electronic bk. : Adobe Reader)
- Physical Description: 1 online resource (vi, 213 p.) : ill.
- Publisher: Hoboken, N.J. : Wiley, c2005.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (p. 209-210) and index. |
| Formatted Contents Note: | The meaning of six sigma -- The customer's point of view -- Outside-in thinking -- The nature of quality -- Product and service defects -- Improving process systems -- Striving for consistency -- Expectations and rules. |
| Source of Description Note: | Description based on print version record. |
Search for related items by subject
| Subject: | Total quality management. Six sigma (Quality control standard) |
| Genre: | Electronic books. |
