Getting started in six sigma

Summary: The basics behind the Six Sigma quality control technique Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal. It provides a process for placing value on the intangible nature of quality control. The underlying theories of Six Sigma are highly technical and complex.

Record details

ISBN: 0471706051 (electronic bk. : Adobe Reader)
ISBN: 9780471706052 (electronic bk. : Adobe Reader)
Physical Description: electronic resource
remote
1 online resource (vi, 213 p.) : ill.
Publisher: Hoboken, N.J. : Wiley, c2005.

Content descriptions

Bibliography, etc. Note:	Includes bibliographical references (p. 209-210) and index.
Formatted Contents Note:	The meaning of six sigma -- The customer's point of view -- Outside-in thinking -- The nature of quality -- Product and service defects -- Improving process systems -- Striving for consistency -- Expectations and rules.
Source of Description Note:	Description based on print version record.